Return Policy

What is your return policy?

Any item delivered outside Jordan is not eligible for return and refund. Only exchange of product is available within 15 days of item receipt with below conditions:

Buyer has to make selection of exchange product/products (Of similar or more value)
Buyer has to self- ship original product in sellable condition to our Jordan warehouse or we may arrange the shipping on buyer’s request. In both these cases shipping cost inclusive of all taxes and duties is to be borne by buyer.
Once the original product is received at our warehouse, it will go through quality check.
After the quality check we will require the balance payment if any. Once the balance payment is done, we will dispatch the new selection at your location (New product shipping cost will be taken care by Shahabander)
For the new selected product:
1. If the value is higher than original product value. We will need balance payment before dispatching new selection.
2. If the value is lower than original product value. We will provide a coupon of balance amount which can be redeemed in next 6 months from issuing date on website.

How do I process for exchange of rug to SHAHABANDER.COM within 15 days?

Exchange request must be raised within 15 days, after receipt of order
email us at sales@shahabander.com
Within 1-2 working days. You will receive a call from our customer support team.
Make selection of exchange product/products (Of similar or more value). Our team of experts will assist you in selecting new products for exchange.
Once the selection is done, you have to self- ship original product in sellable condition to our warehouse or we may arrange the shipping on your request. In both these cases shipping cost inclusive of all taxes and duties is to be borne by you.
Once the original product is received at our warehouse, it will go through quality check.
After the quality check we will require the balance payment if any. Once the payment is done, we will dispatch the new selection at your location (New product shipping cost will be taken care by SHAHABANDER.COM)
For the new selected product:
1. If the value is higher than original product value. We will need balance payment before dispatching new selection.
2. If the value is lower than original product value. We will provide a coupon of balance amount which can be redeemed in next 6 months from issuing date on website.

Terms & Conditions for exchange of product

Exchange request must be raised within 15 days, after receipt of order
Buyer has to ship original product to our warehouse at his/her cost inclusive of all taxes and duties
Buyer has to Dispatch the product in the same condition in which it was delivered.
Item must have the original packing, labels and tags intact. Altered and illegible serial number will also void exchange.
We will initiate the replacement once the item passes through quality inspection.
Buyer may or may not receive the same discount or offer given on the earlier selection on the exchange.
In case Buyer receive a product with manufacturing defect, notify us within 48 hours of receipt. We might request you to share the picture at sales@shahabander.com
For custom orders, return/exchange is applicable only in case of any manufacturing defect.